Shipping policy
At Get Stoned AF, we want your shopping experience to be smooth from checkout to delivery. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Order Processing
Orders are processed within [1–3 business days] after payment confirmation, excluding weekends and public holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, where available.
Please ensure that your shipping address and contact details are correct when placing your order. We cannot guarantee changes to an order once processing has begun.
2. Shipping Destinations
We currently ship to [list the countries or regions you serve].
Available shipping options and delivery estimates will be displayed at checkout, depending on your location and the shipping method available.
If your destination is not available at checkout, please contact us to confirm whether delivery can be arranged.
3. Shipping Times
Estimated delivery times begin after your order has been processed and shipped.
- Domestic orders: [Insert estimated delivery timeframe]
- International orders: [Insert estimated delivery timeframe, if applicable]
Please note that delivery estimates are not guaranteed. Delays may occur due to carrier disruptions, weather conditions, customs inspections, public holidays, or other circumstances beyond our control.
4. Shipping Costs
Shipping fees are calculated at checkout based on your delivery address, order details, and available shipping methods.
Any applicable shipping charges will be displayed before you complete your purchase.
If we offer free shipping promotions, the applicable eligibility requirements will be clearly stated at checkout or in the relevant promotion.
5. Order Tracking
When tracking is available, you will receive a confirmation email containing your tracking number and instructions for following your shipment.
Please allow some time for tracking information to update after your package has been dispatched.
If your tracking information has not updated for an extended period, contact us at [your customer service email] for assistance.
6. Incorrect Shipping Addresses
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error, contact us as soon as possible at [your customer service email]. We will do our best to help, but address changes cannot be guaranteed after an order has been processed or shipped.
Additional shipping fees may apply if a package must be redirected or reshipped due to incorrect information provided at checkout, subject to applicable law.
7. Lost, Delayed, or Damaged Packages
If your package is delayed, appears lost, or arrives damaged, please contact us at [your customer service email] with your order number and any relevant details.
We will work with you and the shipping carrier to investigate the issue and determine the appropriate next steps.
Please retain any damaged packaging and product photographs, as these may be required to assist with a claim.
Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws.
8. Customs, Duties, and Taxes
For international orders, additional customs duties, import taxes, or other fees may apply depending on the destination country's regulations.
Unless otherwise stated at checkout, these charges are the responsibility of the customer. Customs processing may also affect delivery times.
Customers are responsible for ensuring that ordered products can legally be imported into their destination country.
9. Contact Us
If you have questions about shipping, delivery, or an existing order, please contact us:
Store: Get Stoned AF
Email: crystal@clearascrystalconsulting.com
Website: https://stonesaf.myshopify.com/
We're here to help make your shopping experience as smooth as possible.
Thank you for shopping with Get Stoned AF. We appreciate your support and look forward to serving you!